Privacy Policy

At Simu Store Kenya (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simustore.co.ke, make a purchase, visit our physical store, or interact with our services. We comply with the Kenya Data Protection Act (DPA) and applicable international standards.

1. Information we collect

We may collect the following categories of personal data:

• Identity data: Name, username, title, date of birth (if required for age-restricted products).
• Contact data: Billing address, delivery address, email address, phone number.
• Transaction data: Details about products you have purchased from us, payment history, returns, and warranties.
• Technical data: IP address, browser type, device identifiers, and browsing behaviour (via cookies).
• Marketing preferences: Your choices regarding receiving promotional communications.

2. How we use your information

• Process and fulfil your orders (Apple products, DJI, Hollyland, GoPro, Insta360 gear, accessories).
• Provide after-sales support, warranty registration, and technical repairs.
• Improve our website, customer service, and product recommendations.
• Send order updates, service notifications, and (with your consent) marketing offers.
• Prevent fraud, verify identity, and comply with legal obligations.

3. Legal basis for processing

We process your information based on: (a) performance of a contract (e.g., to deliver your order); (b) our legitimate business interests (e.g., improving services); (c) compliance with legal obligations; (d) your consent (e.g., marketing emails). You may withdraw consent at any time.

4. Sharing your information

We never sell your personal data. We may share data with:

• Service providers: Payment gateways, courier companies, and IT hosting providers — under strict confidentiality agreements.
• Manufacturers/brands: Only for warranty registration or product repairs (Apple, DJI, Hollyland, GoPro, Insta360).
• Legal authorities: If required by law or to protect our rights and safety.

5. Data security & retention

We implement appropriate technical and organisational measures — including SSL encryption, restricted access, and secure storage — to protect your data. We retain personal information only as long as necessary to fulfil the purposes outlined (e.g., transaction records for 7 years for tax/legal purposes, marketing data until you unsubscribe).

6. Cookies & tracking technologies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookie preferences through your browser settings. Third-party services (e.g., Google Analytics) may also place cookies; we do not have direct control over those.

7. Your rights

Under the Kenya Data Protection Act and applicable laws, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”), subject to legal retention requirements.
• Object to processing for direct marketing.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) – Kenya.

To exercise these rights, contact us using the details below. We will respond within 30 days.

8. Children's privacy

Our website and store are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us to have it removed.

9. Third-party links

Our website may contain links to external sites (e.g., Apple, DJI). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

10. Changes to this privacy policy

We may update this policy occasionally. The latest version will always be posted on this page with the effective date. Significant changes will be notified via email or a website notice.