We are based in Nairobi and available via phone, WhatsApp, and email. Whether you need advice on the iPhone 18 Pro, a trade-in quote, or after-sales support — we typically respond the same day.
Contact Details
| Walk-in | Kimathi House, Kimathi Street, 3rd Floor, Shop 303, Nairobi CBD |
| Phone | 0791 777 477 |
| Chat on WhatsApp | |
| info@simustore.co.ke | |
| Hours | Monday – Saturday, 9:00 AM – 6:00 PM EAT |
Frequently Asked Questions
Do you have a physical shop?
Yes — Kimathi House, Kimathi Street, 3rd Floor, Shop 303, Nairobi CBD. Walk-ins welcome Monday to Saturday.
How do I pay?
By M-Pesa on delivery or in our shop, by Visa/Mastercard in our shop, or by bank transfer before dispatch.
Do you offer delivery?
Yes. Free pickup at our shop. Same-day delivery in Nairobi and environs for orders confirmed before 12:00 PM (Monday–Saturday): free in Nairobi CBD, KSh 500 elsewhere in Nairobi, Kiambu, Machakos and Kajiado. Rest of Kenya: KSh 800 by courier, 1–3 business days. If an item has to be ordered from our supplier, we confirm the delivery date before you pay. See our Shipping Policy.
Can I trade in my old phone?
Yes. Bring your phone to our shop and we will assess it and give you a trade-in quote.
Is the iPhone 18 Pro available?
Yes. The iPhone 18 Pro and iPhone 18 Pro Max are both in stock. Check the iPhone 18 series page for live stock, or call 0791 777 477 to confirm your configuration and colour.