Last Updated: June 15, 2026
At Simu Store we are committed to protecting your personal information. By visiting www.simustore.co.ke or making a purchase, you agree to this Privacy Policy.
Data Controller: Simu Store, Nairobi, Kenya
Email: privacy@simustore.co.ke
1. Information We Collect
- Account information – name, email, phone number
- Order information – billing and delivery address, products purchased
- Payment information – M-Pesa number or tokenized card data (we do not store full card details)
- Communications – messages via email, contact forms, or customer support
- Usage data – pages visited, device type, browser type
2. How We Use Your Information
- Processing and fulfilling orders
- Sending order confirmations and shipping updates
- Managing your customer account
- Processing returns, refunds, and complaints
- Sending marketing emails with your consent (unsubscribe any time)
- Improving our website and preventing fraud
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We share data only with trusted service providers (payment processors, delivery partners, analytics) as necessary to operate our business.
4. Your Rights
You have the right to access, correct, delete, or restrict processing of your personal data. Contact us at privacy@simustore.co.ke. We will respond within 30 days.
5. Data Security
We use SSL/TLS encryption, encrypted password storage, and restricted data access. If your account is compromised, contact support@simustore.co.ke immediately.
6. Complaints
Office of the Data Protection Commissioner (ODPC)
Website: www.odpc.go.ke
Please contact us at privacy@simustore.co.ke before escalating to the regulator.
7. Contact Us
Email: privacy@simustore.co.ke
Phone: +254 791 777 477
Walk-in: Kimathi House, Kimathi Street, 3rd Floor, Shop 303, Nairobi
Website: www.simustore.co.ke